If you’re trying to install an app or game from the Microsoft Store and keep running into error codes like 0x80070422 or 0x80073D02, you’re definitely not alone. These errors are surprisingly common and usually appear without much explanation, leaving users stuck with failed downloads and no clear direction.
The good part is that these errors are not random. They almost always point to disabled services, corrupted Store cache, system file issues, or network and configuration problems. In this guide, we’ll walk through every reliable fix, starting with the simplest and moving step by step toward deeper system repairs — without taking shortcuts and without risking your data.
Follow the steps in order. In most cases, one of the early fixes solves the problem.
Step 1: Make Sure Windows Is Fully Updated
Before troubleshooting Microsoft Store itself, it’s important to confirm that Windows Update is working correctly.
Open Windows Settings, go to Windows Update (or Update & Security on older builds), and click Check for updates.
Install all available updates, including cumulative and security updates.
Once everything is installed, restart your computer.
After the restart, open Microsoft Store again and check if the error is resolved.
If the issue persists, move on.
Step 2: Start and Restart Required Windows Services
Microsoft Store relies heavily on background services. If even one of them is disabled or stuck, Store downloads will fail.
Open the Windows search box, type Services, and open the Services app.
Windows Update Service
Scroll down and find Windows Update.
Double-click it and make sure:
- Startup type is set to Automatic
- Click Apply
- Click Start if available
- Click OK
Then right-click Windows Update and choose Restart.
Background Intelligent Transfer Service (BITS)
Find Background Intelligent Transfer Service and double-click it.
- Set Startup type to Automatic
- Click Apply
- Click Start if available
- Click OK
Now right-click it and select Restart.
Microsoft Store Install Service
Next, find Microsoft Store Install Service.
- Double-click it
- Set Startup type to Automatic
- Click Apply
- Click Start if available
- Click OK
Right-click it and choose Restart.
After restarting all three services, open Microsoft Store and try downloading again.
Step 3: Repair System Files Using Built-in Windows Tools
If Store components or system files are corrupted, Windows can fix them automatically.
In Windows search, type cmd, then right-click Command Prompt and choose Run as administrator.
Click Yes when prompted.
Now run the following commands one by one, waiting for each to finish completely.
sfc /scannow
This scan checks and repairs system files. It may take several minutes.After it finishes, run:
DISM /Online /Cleanup-Image /ScanHealthThen run:
DISM /Online /Cleanup-Image /RestoreHealthOnce all scans reach 100%, restart your computer and test Microsoft Store again.
Step 4: Use “Fix Problems Using Windows Update” (In-Place Repair)
If system corruption goes deeper, Windows offers a repair option that reinstalls Windows without deleting your files or apps.
Open Settings → Windows Update → Advanced options.
Scroll down and open Recovery.
Click Fix problems using Windows Update, then select Reinstall now.
This process:
- Reinstalls your current Windows version
- Keeps apps, files, and settings intact
Once completed, sign in and check Microsoft Store again.
Step 5: Fix Date, Time, Time Zone, and Region
Incorrect system time or region settings can silently break Microsoft Store authentication.
Right-click the date and time in the taskbar and select Adjust date and time.
Make sure:
- Set time automatically is ON
- Set time zone automatically is ON
- Click Sync now
Then go to Time & Language → Language & Region and confirm your country/region is selected correctly.
Restart Microsoft Store and test again.
Step 6: Reset Microsoft Store Cache (WSReset)
This is a simple but very effective fix.
In Windows search, type WSReset and click the WSReset command.
A black window will appear briefly, and Microsoft Store will reopen automatically.
Try downloading your app again.
Step 7: Repair or Reset Microsoft Store App
If cache reset isn’t enough, repair the Store app itself.
Search for Microsoft Store in Windows search.
Right-click it and select App settings.
Scroll down and:
- Click Terminate
- Click Repair
After repair finishes, reopen Store and test.
If it still fails, return to the same screen and click Reset.
Reset removes Store data but does not affect your Microsoft account.
Step 8: Delete Microsoft Store Local Cache Folder Manually
If Store cache is deeply corrupted, deleting it manually helps.
Open File Explorer → This PC → C Drive → Users → YourUsername.
Open AppData (enable Hidden items from View if needed).
Navigate to:
AppData → Local → Packages
Find the folder starting with:
Microsoft.WindowsStore_Open it, right-click the LocalCache folder, and delete it.
Restart your computer and open Microsoft Store again.
Step 9: Re-register Windows Default Apps Using PowerShell
This step reinstalls Microsoft Store and other built-in apps.
Search for PowerShell, right-click it, and choose Run as administrator.
Paste the following command and press Enter:
Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
During this process, you may see red error messages. This is normal — let it complete.
Once done, restart your computer and test Store again.
Step 10: Reset Windows Update Components (Advanced)
Open Command Prompt as administrator again and run these commands one by one:
net stop wuauserv
net stop bits
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start bits
net start cryptsvc
Restart your PC afterward and test Microsoft Store.
Step 11: Try a Different Network (Mobile Hotspot Test)
Sometimes the issue is network-specific.
Turn on mobile hotspot on your phone and connect your PC to it.
Open Microsoft Store and try installing the app again.
If it works on hotspot but not your home network, the issue may be:
- DNS filtering
- Firewall restrictions
- Router settings
Step 12: Install Apps from Library or Downloads Section
Open Microsoft Store and go to:
- Library
- Downloads
If the app or game appears there, try installing it from this section instead of the Store page.
Step 13: Uninstall and Reinstall Microsoft Store
If Store itself is broken, reinstalling it helps.
Open PowerShell as administrator and run:
Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage
Once uninstalled, run:
Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Restart your computer and test again.
Step 14: Enable TLS Protocols (Often Overlooked)
Press Windows + R, type:
inetcpl.cpl
Go to the Advanced tab and make sure all of these are checked:
- TLS 1.0
- TLS 1.1
- TLS 1.2
- TLS 1.3
Click Apply, then OK, and restart Microsoft Store.
Step 15 (Last Resort): Repair Windows Using Media Creation Tool
If nothing works, repair Windows without data loss.
Download the Media Creation Tool from Microsoft’s official site:
https://www.microsoft.com/software-download/windows11
Run the tool, choose ISO file, download it, then open the ISO and run setup.exe.
When prompted, ensure:
- Keep personal files and apps is checked
Complete installation, log in, and open Microsoft Store.
Final Thoughts
Microsoft Store errors 0x80070422 and 0x80073D02 usually stem from disabled services, corrupted Store data, or system misconfiguration. While the list of fixes looks long, most users resolve the issue within the first few steps.
Take it slow, follow the steps in order, and you’ll almost certainly get Microsoft Store working again.
Disclaimer
All steps in this guide use official Windows tools and supported recovery methods. Still, it’s recommended to back up important data before making major system changes.
#MicrosoftStore #Windows11 #StoreError #WindowsFix #PCProblems
